Frequently Asked Questions
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Use our FAQs to find it!
How Do I Know If I'm Eligible To Make A Claim?
If you are a Council or Housing Association tenant, with any of the ongoing disrepair issues listed above, and have reported the disrepair to your landlord, Â then you are likely to be eligible to make a disrepair claim for compensation.
Do I Need To Pay Anything Upfront?
No. All the housing disrepair claims we take on are on a no win, no fee basis. This means you do not need to pay a penny upfront.
How Long Is The Claim Process?
We will make sure your landlord commences repairs within a matter of weeks following our initial contact. However, some cases can take longer. You can rest assured there will be no delays on our part, we will do everything we can to get your landlord to take action.
How Much Compensation Can I Receive?
Your compensation is calculated based on the length of time that the property has been in disrepair, how many people it has affected, how severe the disrepair is, if any belongings have been damaged by the disrepair, and finally, if the disrepair has caused any illness.
Do I Still Need To Pay My Rent If I'm Making A Claim?
Yes! You should still pay your rent in full. If you stop paying your rent, your landlord has the ability to make a counterclaim against you, as you would be in breach of your tenancy agreement.
Can I Get Evicted Whilst Making My Claim?
No, there are laws in place protecting Council and Housing Association tenants from being evicted for starting a housing disrepair compensation claim against their landlord.
Can I Claim If I've Moved Out Of The Property?
No, unfortunately not. You must be currently living in the property.
How Do I Prove My Landlord Has Known About My Disrepair?
You can provide evidence of your disrepair complaints through texts, emails, or call records. Additionally, your housing file may contain recorded complaints as landlords are legally required to document them.
I Am Worried My Landlord Will Cause Me Problems If I Claim?
There is no need to be concerned as it’s their legal responsibility to act in your best interests.
Under Section 11 of the Landlord and Tenant Act (1985), as amended by the Fitness for Human Habitation Act, both social (council or housing association) and private landlords are legally obligated to keep the property in a good state of repair. You have the right to live in your property without suffering due to disrepair.Â
Will I Have To Go To Court?
About 90% of our claims are settled out of court through negotiation. However, if needed, our experienced solicitors are not afraid to take your case to court.
Can I Claim Against A Private Landlord?
You can claim against private landlords however we only take cases involving Council or Housing Association tenants.
Still Got A Question?
Get your question answered by one of our friendly housing disrepair specialists today.